Frequently asked questions

1. Once a room is booked, is a transfer available from the airport?
2. What help do you offer if I arrive a day or so early?
3. Are taxes included in your prices?
4. Do I have to pay tax if I am a foreigner?
5. Are on-line bookings final?
6. Are on-line payments 100% secure?
7. Are group discounts available?
8. Are rooms available for guides or TC's?
9. Is it possible to take a hot shower every day?
10. Do you provide food for vegetarians?
11. Can I always use my credit card?
12. Can I leave my luggage in the hotel while I am travelling?
13. Can you recommend local travel agents for sightseeing tours?
14. What is the BTC or Tourist ticket?
15. What are the minimum costs to go to Machu Picchu?
16. What is the Inca Trail?
17. What is the Sacred Valley?
18. Can I get sick due to the altitude?
19. What is the best season to go on a tour?

Retorno

1. Once a room is booked, is a transfer available from the airport?
   We are pleased to offer a free transfer from the airport to the Arqueologo hotel.
   
2. What help do you offer if I arrive a day or so early?
   If we cannot offer you a room in our hotel, we will attempt to find equivalent
   accommodation in a nearby hotel.
   
3. Are taxes included in your prices?
   Taxes are not included in the prices.(19% IGV)
   
4. Do I have to pay tax if I am a foreigner?
   All the foreigners staying less than 60 days in Peru and showing a copy of their passport at the hotel reception will not pay tax.
   
5. Are on-line bookings final?
   No, all on-line bookings must be confirmed within 3 days before.
   
6. Are on-line payments 100% secure?
   Yes. We work with well-established firms and procedures for these transactions.
   
7. Are group discounts available?
   Yes. Discounts apply for groups of 8 or more.
   
8. Are rooms available for guides or TC's?
   This service is only provided for the agencies we work for.
   
9. Is it possible to take a hot shower every day?
   Yes. Our hotel has a heating system working 24 hours a day.
   
10. Do you provide food for vegetarians?
    Our hotel has a restaurant and we will be pleased to prepare you the food you wish if you are a vegetarian. Please, take note that you will find many vegetarian restaurants in the town center.
    
11. Can I always use my credit card?
    You will be able to use your credit card whenever you want, in the hotel as well as in any establishment in the city using this system.
    
12. Can I leave my luggage in the hotel while I am travellingl?
    Yes. We have a place to store clothes and luggage and we will be pleased to keep your luggage until you return.
    
13. Can you recommend local travel agents for sightseeing tourss?
    We will be pleased to advise you of local tour operators to meet your requirements
    
14. What is the BTC or Tourist ticket?
    The BTC or Tourist ticket is a ticket, which allows you to visit 15 different places around Cusco and the Sacred Valley. On buying this ticket, you are saving half the money you would pay paying the entrance fees separately. The price is of 10.00 American Dollars or 5.00 American Dollars for students having their ISIC card. You can get the BTC in the first place you visit.
    
15. What are the minimum costs to go to Machu Picchu?
    First, you need to buy a train ticket, the backpacker train ticket is less expensive and for foreigners. To get to the Machu Picchu ruins, the price is of 4.5 US dollars by bus (only for one way). The entrance to the ruins costs 20.00 US dollars; the students only pay half price with their ISIC card.
    
16. What is the Inca Trail?
    The Inca Trail is a walking route through the mountains above the Urubamba River, following (at least partly) the course of an old Inca roadway leading to the city of Machu Picchu. The trekking can be done from two to four days. Nowadays, tourists need to do it through an agency. For a two or four-day trekking, agencies can charge you from 90 US dollars to 500 US dollars (this includes a first class private service). Agencies provide all the equipment for the trekking.
    
17. What is the Sacred Valley?
    In the Sacred Valley, you can visit Pisaq and its Sunday market, Yucay, Urubamba, Ollantaytambo and Chinchero. In all these places, you can enjoy prehispanic archeological remains, built by the Incas and that were used as fortresses and rest places. These places are also ideal for your handicraft shopping.
    
18. Can I get sick due to the altitude?
    Cusco is located at 3350 meter above the sea level. You can minimize the effects of the altitude by having a positive attitude, walking slowly, eating and drinking lightly. A few hours of rest are recommended upon arrival in Cusco to allow time to adjust to the altitude. Remedies are available to assist with the effects of the altitude and you will be given coca tea upon check-in at the hotel. 
    
19. What is the best season to go on a tour?
    The best season is between April and October, which is the dry season.